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FAQ — Frequently Asked Questions
📦 Orders & Delivery
1. When will my order be delivered?
Most orders are delivered within 1 to 3 business days, depending on your region in Switzerland.
2. Do you deliver throughout Switzerland?
Yes, we deliver to all Swiss cantons.
3. What are the delivery fees?
Fees are calculated automatically at checkout, based on weight, volume, and delivery address.
💳 Payment
4. What payment methods do you accept?
We accept the secure payment methods available on our website (credit/debit card, TWINT, etc.).
5. My payment was declined, what should I do?
Please check your banking information or contact your bank. You can also try using a different payment method.
🔄 Returns & Refunds
6. Can I return a product?
No. For legal and hygiene reasons, food products and alcoholic beverages cannot be returned.
7. What should I do if my order arrives damaged?
Please contact us within 48 hours with a photo of the affected product. Write to us at: [email protected]
🍾 Products & Availability
8. Are the product photos contractual?
No. Slight variations may occur depending on production, but the quality remains the same.
9. A product is out of stock – when will it be available?
This depends on the supplier. Please contact us if you would like to be notified as soon as it is back in stock.
💬 Customer Service
10. How can I contact you?
You can write to us at: 📩 [email protected] . We usually respond within 24 to 48 hours.